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Delivery & Returns
De shipping costs will be displayed during check-out and will depend on the destination of the order. YiY uses Post NL and DPD services for the shipments.
Please note that you will carry all applicable costs for import and customs duties. YiY cannot take any responsibility for the local import rules and possible restrictions. You have to make sure that the products you ordered can be imported in your country.
Reference to General Conditions
ARTICLE 6 – RETURNS AND EXCHANGES / RIGHT OF WITHDRAWAL
- When purchasing products and you are an EU-Customer you have the option to withdraw from the Distance Contract without specifying any reason for a period of 14 days (reflection period). This period starts on the day the product is received by or on behalf of you. After expiry of the reflection period the purchase agreement will come into force.
- During this period, you will handle the product and the packaging with care. You will only unpack or use the product to the extent necessary to judge whether you wish to keep the product. If you wish to exercise the right of withdrawal, you shall return the product with all delivered accessories in an unused, complete and, as far as reasonably possible, in the original condition and packaging to YiY in conformity with the instructions given by YiY.
- All other Customers may exchange items for a different item within 14 days, which is of course based on stock availability. Shipping is also free on the replacement item (note: not on the return of the original item of purchase). Please note that free shipping of a replacement does not include potential taxes and duties, which have to be carried by you.
- In case products have been made based on specific specifications from you, article 6.1, 6.2 and 6.3 are not applicable and you will not have a right of withdrawal.
ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL
- Should you exercise the right of withdrawal, only the cost of the return shipment are at your expense.
- If you have made a payment to YiY, YiY shall return this amount as soon as possible, but within not more than 30 days after the return sending has been delivered to YiY.
ARTICLE 8 – THE PRICE
- The prices of the products and/or services provided shall not be raised during the validity period stated in the offer, except in cases due to a raise of applicable VAT.
- YiY reserves the right tot change the prices and specifications without prior notification.
- All prices are quoted in euros (€), inclusive of applicable VAT in the Netherlands and exclusive of shipping costs and (custom) duties. Countries outside the European Union might demand an additional import duty that has to be paid at delivery. These import conditions/ duties differ per country and are to paid by you.
- In addition some countries have import restrictions on certain products or materials. You are responsible for determining if there are any restrictions on the delivery of YiY products to your destination.
ARTICLE 9 – DELIVERY AND EXECUTION
- YiY shall exercise the best possible care when handling and executing product orders.
- The place of delivery is the address given by you to YiY or in case of absence the local postoffice or delivery point.
- In case you order via the website and there is no shipping method available (yet) for your country, please contact YiY to get information about shipping possibilities and costs.
- YiY shall execute accepted orders with convenient speed but at least within 30 days, unless a longer delivery period was agreed. If the delivery has been delayed, or if an order cannot be fulfilled or can be fulfilled only partially, you will be informed about this within one month after ordering. In such cases, you are entitled to withdraw from the contract free of charge.
- Delivery terms are indicative. Exceeding these terms can never lead to a right of indemnification.
- In the event of repudiation under paragraph c, YiY shall return the payment made by you as soon as possible but at least within 30 days after withdrawal.
- If delivering an ordered product turns out to be impossible, YiY shall make an effort to offer an equivalent replacement product. Before delivery, you will be informed in a clear and comprehensible manner that a replacement product will be delivered. You may refuse this replacement with giving notice within 7 days after the foresaid notice.
- Unless explicitly agreed otherwise, the risk of loss of and/or damage to products shall remain with YiY until the moment they are delivered to or on behalf of you.
ARTICLE 10 – CONFORMITY AND GUARANTEE/COMPLAINTS
- YiY guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded.
- All specifications, models and pictures with regard to the products are indications. Differences with regard hereto cannot give ground to justified claims.
- You will check the product directly after receipt. Complaints about the performance of the contract shall be submitted to YiY in writing (preferably via My Account), fully and clearly described at the latest within 14 days after you have received the product.
- YiY shall reply to the complaints within a period of 14 days after the date of receipt. Should a complaint demand a foreseeable longer time for handling, YiY shall respond within 14 days with a notice of receipt and an indication when you can expect a more detailed reply.
- In case of justified defects YiY shall either replace the product, repair the defect or shall return the purchase price and shipping costs, at her sole judgment.